My resume is available here
When I was applying for hospitality in food and beverage service, I desperately wanted to show off all the stuff I’d done. So, as the story goes (if you read this article’s title, that is), I decided to link to my portfolio and author pages on my resume.
Contact
JL. Dokter Semeru 1 No 32, Grogol Jakarta Barat
WhatsApp: 6285282774215
Email: mail.ameins@gmail.com
Takengon, 7 August 1988
Objective
Guest service Agent seeking a professional career to provide unmatched customer service, administration, decision making, problem solving and critical thinking attributes. Motivated and qualified individual with years of direct experience pertaining to customer satisfaction both in Indonesia and international level.
Education
Faculty of Tourism and Hospitality Polytechnic Sahid
Accreditation: A (341/sk/BAN- PT/Akred/DplIV/V/2015
2017 – 2020
Natural Sciences Madrasah Aliyah Misbahul Ulum Paloh, Lhokseumawe, Aceh Utara Ilmu Pengetahuan Alam (IPA)-
2005 – 2008
Islamic Junior High School Madrasah Tsanawiyah Misbahul Ulum Paloh (MTs), Lhokseumawe, Aceh Utara
2002 – 2005
Non Formal Education
German – Mr. Alexcourse Tebet Jakarta selatan 2021
English First English Course at The Plaza 2018 - 2019
System Basic K3 Training Trained by: Ismaya Group 8 March 2015
Experience
Setelah lulus kuliah jualan tokopedia
Polytechnic Sahid Campus
Internship | Present
Trained on campus management for 6 months
Ambassador Row Hotel - Kuala Lumpur
Intern | September 2019 - February 2020
Escorted customers to their tables and ensured they are settled comfortably; offered coffee and other drinks
Presented the menu to customers, answered queries about it, and made suggestions if necessary
Maintained cleanliness in the counters, some parts of the kitchen, and tables
Took orders from customers for food and beverages,
Helped in keeping the rooms clean and organized
Served food and beverages promptly
DW Westin Hotel
Banquet Service| December 2018
Escorted customers to their tables and ensured they are settled comfortable, offered coffee and other drinks
DW Shangri-La Hotel
Banquet Service| March 2018
Attend to customer needs promptly
Serving of food and beverage
JCC Senayan, Jakarta
Banquet Service| August 2015 – August 2017
Prepared coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
Made required adjustments as needed and relay that information to the appropriate personnel.
Ismaya Group
Waiter | Jun 2014 - Jun 2015
Noted guest’s orders, serves food and beverages, prepares itemized checks and accepts payments for processing.
Took the guest’s orders, serves food and beverages, prepares itemized checks and accepts payments for processing.
As the server, the primary responsibility for clearing and setting up tables along with providing guests with any condiments or additional cutleries was maintained with extra attention.
Additional side duties such as polishing
chinaware/cutleries, refilling condiments and guest supplies were performed at best
Was responsible for opening or closing the guest seating area as well as other relevant duty assigned by the Restaurant Manager.